Shipping policy

Last updated: December 2025

Thank you for shopping with us. Please review our Shipping Policy to understand how and when your order will be delivered.

1. Shipping Address

All orders will be shipped to the delivery address provided by you at the time of checkout.
Please ensure that your shipping details, including address, contact number, and pin code, are accurate and complete.

We are not responsible for delays or non-delivery caused due to incorrect or incomplete address information.

2. Order Processing Time

Orders are processed within 2–3 working days after successful order confirmation.

Order processing includes order verification, quality checks, packaging, and dispatch.

Orders are not processed on Sundays or public holidays.

3. Delivery Time

Once dispatched, orders are typically delivered within 6–7 working days across India.

Delivery timelines may vary depending on:

  • Location

  • Courier partner

  • Weather conditions

  • Unforeseen circumstances

4. Shipping Partners

We work with both online and offline shipping partners to ensure safe and timely delivery of your products.

The selection of the courier partner is entirely at our discretion based on serviceability and delivery efficiency.

5. Shipping Charges

Shipping charges may vary depending on:

  • Delivery location

  • Order size

  • Courier availability

📲 For exact shipping charges, please WhatsApp us before placing your order.
WhatsApp: +91 78630 48933

6. Unboxing Video Requirement

📹 We strongly recommend recording a clear and continuous unboxing video while opening your parcel.

The video must:

  • Start from the sealed package

  • Show the complete unboxing process clearly

This video is mandatory in case of:

  • Damaged products

  • Defective items

  • Missing item claims

⚠️ Claims submitted without a proper unboxing video may not be accepted.

7. Delays & Exceptions

While we aim to deliver all orders within the promised timeline, delays may occur due to:

  • Courier partner delays

  • Natural calamities

  • Government restrictions

  • Remote or non-serviceable locations

We are not liable for delays beyond our control but will assist you with shipment tracking whenever possible.

8. Contact Information

For any shipping-related queries, please contact us:

📲 WhatsApp: +91 78630 48933
📧 Email: jyotiescollection@gmail.com