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Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

How do I shop on Jyoties Collection?

Are the product images shown on the website accurate?

Will I receive the same product as shown on the website?

How can I contact Jyoties Collection for product-related queries?

Payment Information

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What should I do if my payment fails?

Order & Returns

Can I cancel or modify my order after placing it?

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What should I do if I receive a damaged or defective product?

How long does delivery take?

Ordering from Umino

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What if my delivery address is incorrect?

Why is an unboxing video important?