Last updated: 30 December 2025

Thank you for shopping with us. Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

1. No Return & No Refund Policy

All products sold on our website are final sale and non-refundable.

We do not accept returns or offer refunds once an order has been placed and confirmed, except in cases where the product received is damaged or defective.

We strongly recommend reviewing product details, size charts, and order information carefully before completing your purchase.

2. Order Cancellation & Modification

Once an order is placed and confirmed, it cannot be cancelled, modified, or edited under any circumstances.

This includes:

• 
  Change of size
  
• 
  Change of address
  
• 
  Change of product
  
• 
  Order cancellation requests
  

Please ensure all order details are accurate before placing your order.

3. Damaged or Defective Products

If you receive a damaged or defective product, please follow the steps below:

• 
  Notify us within 24 hours of delivery
  
• 
  Provide a clear, continuous video recording of the parcel being opened
  

The video must clearly show:

• 
  The sealed package
  
• 
  The opening process
  
• 
  The damaged or defective item
  

📌 Important: Claims submitted without an unedited opening video will not be accepted.

After verification:

• 
  If the claim is approved, we will arrange a replacement
  
• 
  If the same item or size is unavailable, a refund may be issued at our sole discretion
  

4. Size Exchange Policy

We offer a size exchange facility to help you get the perfect fit, subject to availability.

Conditions for Size Exchange:

• 
  Exchange request must be raised within 24 hours of delivery
  
• 
  Product must be:
  
  
  Unused
  
  
  Unwashed
  
  
  With original tags, labels, and packaging intact
  
  
  
• 
  Size exchange is allowed only if inventory is available for the same product
  

Shipping Charges:

• 
  Customers must bear:
  
  
  Return shipping cost
  
  
  Reshipping cost for the exchanged size
  
  
  

Size exchanges are allowed only for fit-related issues.

5. Sale Items Policy

🚫 Sale or discounted items are strictly non-returnable and non-exchangeable.

No refunds, returns, or size exchanges will be accepted on sale items under any circumstances.

6. Refusal of Requests

We reserve the right to reject any return, refund, or exchange request if:

• 
  Policy conditions are not met
  
• 
  The request appears fraudulent, abusive, or suspicious
  
• 
  Required proof is incomplete or invalid
  

Our decision in such cases shall be final and binding.

7. Contact & Support

If you have any questions or concerns regarding this policy, please contact us before placing your order.

📧 Email: jyotiescollection@gmail.com

📞 Phone/WhatsApp: +91 78630 48933

📍 Address:

GF 16, Primate,

Opp. Mother Milk Palace,

Judges Bunglow Cross Road,

Bodakdev, Ahmedabad,

Gujarat – 380054, India